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Troubleshooting MAYSIWARE
I am having trouble with my installation, what can I do?
If your installation rolls back and won't complete, then either your antivirus or security settings are preventing the full install of MAYSIWARE and/or SQL. Check to see if you have a firewall or antivirus software blocking the installation. You may have to temporarily disable your antivirus for installation.
I am having trouble with networking what can I do?
First, make sure that an IS/IT person is networking as they need to make sure to secure your network so that SQL does not make it vulnerable to viruses. If you are an IS/IT person and are having problems with your MAYSIWARE "server" computer connecting to your MAYSIWARE "client" computers, then make sure you do not have a firewall or antivirus software blocking the clients from connecting with the server. If you have Windows XP SP2, you will most likely have to open a port in your firewall to allow MAYSIWARE/SQL server to get through. If you go to Database Manager you will see the port number listed. These instructions are contained in the MAYSIWARE User's Guide, so please follow the instructions listed in the Guide. If a facility decides to network, they are doing so at their own risk and it is up to the facility to trouble-shoot and to get the MAYSIWARE network up and running, we will not offer assistance in trouble-shooting networking difficulties, that is completely up to your facility.
  If I don't think my install went right can I uninstall and reinstall MAYSIWARE?
DO NOT UNINSTALL!!! Uninstalling/Reinstalling can be tricky because of SQL Server 2005, so there is no reason to do this. If you are having trouble with your installation please contact, please do not uninstall and reinstall as this may cause greater problems.
  What if I get an error message while using MAYSIWARE?
First, you should check for updates and see if downloading the updates fixes your problem (someone with administrator rights to the computer will need to do this). If the update does not fix your problem, then e-mail with the exact details of how this error appeared (what you did to get it), if you have received the error more than once, and what the error says. We will need as much information as possible to help you resolve the problem you are having.
I keep receiving an ODBC error – cannot connect to SQL database. Why am I receiving this error and how can I fix it?
There are a few possible reasons why you are receiving this error. You will need to troubleshoot to determine which of the following reasons is causing you to receive this error:

1) If you are trying to network your computers and you receive this error on a client computer, check the following:

a) make sure you have installed MAYSIWARE on the computer that is acting as the local database server.

b) make sure that the computer that is acting as the local database is turned on and that SQL is running ( you should have the SQL box in lower right hand corner of server computer with the green arrow)

- if the SQL icon is not there - you will need to restart the computer

- if SQL icon has a red circle, you will need to click the icon and start SQL

- if you do not have SQL on the computer, then you did not install the computer to act as the local database computer and you will need to make sure you install a computer and select the local database option and then configure it to be the local database.

c) Make sure XP SP2 firewall port is open (see MAYSIWARE User’s Guide for instructions for opening the port or turn the Windows firewall is off) on both client and server computers (if you have XP SP2 on these computers)

d) You can try resetting the client database by clicking c:/programfiles/maysiware/tools/setup.exe and then select network database.

e) If none of those options work, make sure that the facility does not have other security settings that is blocking the client from accessing the server.

2) If you are not going to network your computers and you receive this message on your local database computer, you will need to figure out what happened:

a) One possible explanation is that you did not install the software as a local database and also configure it as a local database. If you did not do both of these things, then MAYSIWARE thinks you are trying to set up a client computer and SQL was never installed on the computer.

b) During installation, the MAYSIWARE install rolled back (it would tell you it was rolling back and it would make you click OK). If the MAYSIWARE installation rolled back, this would have occurred if your antivirus software blocked the install or other security settings did. You can try disabling your antivirus and try to install and see if it works. If not, you will have to troubleshoot your other security settings.

c) You installed correctly, but SQL is either not open or is stopped. Try restarting your computer and see if the SQL icon pops up on your desktop tray next to the time clock. If it does, make sure it has the green play arrow. If instead it has a red stop sign, turn the SQL to play.

d) If none of these solutions resolve your problem, then e-mail NYSAP at and explain your problem in detail and also what you have done to troubleshoot your problem to this point.