Troubleshooting MAYSIWARE |
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I am having trouble with my installation, what can I do? |
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If your installation rolls back and won't complete, then either your antivirus or security settings are preventing the full install of MAYSIWARE and/or SQL. Check to see if you have a firewall or antivirus software blocking the installation. You may have to temporarily disable your antivirus for installation. |
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I am having trouble with networking what can I do? |
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First, make sure that an IS/IT person is networking as they need to make sure to secure your network so that SQL does not make it vulnerable to viruses. If you are an IS/IT person and are having problems with your MAYSIWARE "server" computer connecting to your MAYSIWARE "client" computers, then make sure you do not have a firewall or antivirus software blocking the clients from connecting with the server. If you have Windows XP SP2, you will most likely have to open a port in your firewall to allow MAYSIWARE/SQL server to get through. If you go to Database Manager you will see the port number listed. These instructions are contained in the MAYSIWARE User's Guide, so please follow the instructions listed in the Guide. If a facility decides to network, they are doing so at their own risk and it is up to the facility to trouble-shoot and to get the MAYSIWARE network up and running, we will not offer assistance in trouble-shooting networking difficulties, that is completely up to your facility. |
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If I don't think my install went right can I uninstall and reinstall MAYSIWARE? | ||||
DO NOT UNINSTALL!!! Uninstalling/Reinstalling can be tricky because of SQL Server 2005, so there is no reason to do this. If you are having trouble with your installation please contact nysap@umassmed.edu, please do not uninstall and reinstall as this may cause greater problems. |
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What if I get an error message while using MAYSIWARE? | ||||
First, you should check for updates and see if downloading the updates fixes your problem (someone with administrator rights to the computer will need to do this). If the update does not fix your problem, then e-mail nysap@umassmed.edu with the exact details of how this error appeared (what you did to get it), if you have received the error more than once, and what the error says. We will need as much information as possible to help you resolve the problem you are having. |
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